Frequently Asked Questions
Why has my Monoi oil gone hard?
Like all natural oils, Monoi de Tahiti will become solid at a certain temperature, as it contains no artificial additives. If you live in cooler areas, you may find that your oil solidifies - this is a natural process and will not affect the quality of the oil. Simply place it in a glass of warm water for a few minutes and your oil will become liquid again. Don't try to reheat your oil in a microwave oven.
Why is my Monoi Oil cloudy & gluggy?
As above - your oil will start to solidify under around 24 degrees celcius. The cooler the temperature, the more solid your oil will become.
What can I do with Monoi Oil?
- Apply to still-damp skin after a bath or shower for day-to-day moisturising
- Pour a little in the bath for a truly sensual soak
- Rub a little oil through dry hair prior to swimming to protect the hair shaft
- Use as a hair masque – apply to damp hair and leave for 15 minutes before shampooing
- Massage - Pour a little oil into the palm of the hand, then rub hands together to warm the oil before applying to the body
What's that in the bottom of my bottle?
The signature of Parfumerie Tiki's Monoi bottles is the dried Tiare flower hand-placed into each 120ml bottle. This is why it has come to be known as 'Le Monoi avec la fleur', or 'The Monoi with the flower'!
Do you have a physical shop?
How will my order be sent?
All orders are shipped via Australia Post.
How much is shipping?
The cost of shipping will depend on the weight of your order and where you live. Within Australia, as a guide, 3 x 120ml bottles will fit into a 500g satchel for $9.95. The next size up fits up to 3kg for $15.95. Express Post is also available.
How long will my order take to arrive?
If you need to receive your order by a certain date, please choose Express Post, and add a note to your order to let us know that it's urgent. If you are within the Express Post area, you should get it within the next 2 business days.
Aus Post's Delivery timetables for parcels within Australia can be found here, however please note that this is only a guide. Parcels can take up to 2 weeks to arrive (although this is not common)
International parcels are sent via Air Mail, and should arrive within a couple of weeks, however unforseen delays can occur, so you should always allow up to 4 weeks.
Where is my order?
All orders within Australia are sent via Parcel Post and you will be provided with a tracking number so that you can follow its progress. All addresses are double-checked and recorded, and disputes will be lodged with Australia Post in the event that you advise us of non-delivery.
Please note that we cannot be held responsible for non-delivery by Australia Post or other postal services.
I put the wrong address on my order! What can I do?
Please ensure you double check the address, as parcels are sent to the address provided. If the parcel is returned to us, we will be able to resend, but additional postage charges may be payable. In that case we will also consider a refund less postage costs.
Refunds and re-sends are not available if the wrong address was provided at the time of order and the order is not returned to us.
Can I order bulk amounts?
Please contact us to discuss.